On-Demand Charging:
Simply request a charge wherever you are, and our team will come to you, whether you're at home, work, or out exploring.
Fast Charging:
Our chargers deliver high-speed charging to get you back on the road in no time. No need to wait hours for a charge.
24/7 Availability:
We're available round the clock, so you can charge up whenever you need to, day or night.
Seamless Experience:
Our user-friendly app allows you to schedule charges, track your charging progress, and pay securely, all from your smartphone.
Simply open our app, enter your location and request a charge. Our team will be dispatched to your location shortly.
Charging times vary depending on your vehicle's battery level and our charger's capacity. Our fast chargers typically provide a full charge in under an hour.
We support all electric vehicles, including plug-in hybrids.
Our pricing is competitive and based on the amount of energy consumed during charging. You'll see the cost upfront before confirming your charge.
The Connected vehicle feature is only available for Tesla cars manufactured by Watt Concierge service.
To used the feature, download the app to your Android device and pair it with the car.
You can view your orders in the app:
1. Go to the main menu on the application home screen.
Select “My Orders” to see all previous and future orders.
You can add or remove vehicles through the vehicle selection screen on the main page.
To add a vehicle:
1. Go to the main menu on the application home screen.
2. Select “My Vehicles”.
3. Select “Add Vehicle” at the bottom of the page.
4. Add your vehicle's details and tap “Save”.
To delete a vehicle:
1. Go to the main menu on the application home screen.
2. Select “My Vehicles”.
3. Choose the vehicle you want to delete.
Select “Delete Vehicle” at the bottom of the page.
If you cannot see your car brand/model in the app, please contact our Customer Care Team at +971 5 8887 WATT or send an email to Askme@WattCharge.io
Yes You Can
You can leave delivery instructions for WattMan . A text field which will show up once you drop the map pin to select a location on the app.
Go to the main menu on the application home screen.
1. Select “My Locations”
Save your address as your “Home” or “Work” location.
You Can change your registered mobile number on the app.
1. Go to the main menu on the application home screen.
2. Select “View Profile”.
3. Edit your email address.
Tap “Save Changes”.
Charging Delivery
24 hours a day, seven days a week.
Battery Service
From 7:00 AM to 12:00 AM, seven days a week.
Emergency Charging
24 hours a day, seven days a week.
Towing
24 hours a day, seven days a week.
Other emergency services
Customer Care – +971 5 8887 WATT
24 hours a day, seven days a week.
Note: Operating hours may differ depends on the location & availability.
* Charging can be delivered to vehicles parked outdoors & Indoors in Dubai, Rest Are coming soon Sharjah, Ajman and Umm Al Quwain.
* Battery Service can be ordered to most locations within Dubai, Rest Are coming soon Abu Dhabi, Sharjah, and Ajman.
* Towing Service: can be delivered to vehicles parked outdoors & Indoors in Dubai, Rest Are coming soon Sharjah, Ajman and Umm Al Quwain.
Make sure your region is set to UAE in the App Store/Google Play and try downloading Watt Charing using the link below:
It is completely safe to leave your Charging cap unlocked. In fact, most new cars have a non-lockable, push-to-open the cap.
Absolutely. Our delivery trucks are built to international Charging standards and are equipped with the latest security and safety features. Our WattMan are carefully selected and have completed our comprehensive training academy programmed.
All customer data is encrypted using the SSL (Secure Socket Layer) protocol and is stored in our servers in an encrypted format. We have no access to your encrypted data.
We also do not hold your payment card details.
Electric vehicle (EV) manufacturers often recommend charging the battery to only 80% of its capacity for several reasons, primarily related to battery longevity and performance:
Battery Lifespan:
Lithium-ion batteries, which are commonly used in electric vehicles, degrade faster at higher states of charge (SOC) and when exposed to high temperatures. Charging the battery to 100% SOC frequently can accelerate this degradation. Limiting the charge to 80% helps prolong the battery's lifespan by reducing stress on the battery chemistry.
Safety:
Charging to 100% SOC can increase the risk of battery overheating and damage, especially in hot climates or during fast charging. Keeping a buffer below full capacity reduces these risks and helps maintain safer operating conditions.
Performance:
Maintaining a lower SOC can actually improve the overall performance of the battery. It reduces internal resistance and mitigates the effects of aging, which can result in more consistent and predictable range over the vehicle's lifetime.
Range Estimation:
Electric vehicles estimate their remaining range based on the current SOC. By limiting charging to 80%, the displayed range tends to be more accurate and reliable since it avoids the overestimation that can occur when the battery is fully charged.
To summarize, charging an electric vehicle to only 80% of its full capacity is a strategy employed by manufacturers to optimize battery life, enhance safety, improve performance, and provide more accurate range estimates. It's a trade-off between maximizing immediate range and ensuring the long-term health and reliability of the battery pack.
Generally, this will not be possible as we will have other scheduled orders to make first. You can contact our Customer Care Team (+97158887 WATT) to see if they can assist you in case of an emergency.
No – just park your car, unlock the Charging Cap , and we’ll take care of the rest.
It’s a subception payment model , where you can select your charging unites and pay as you go.
It is based on your KW consumed and charged + Fees
We’ll show you the total cost in the app before you place your order.
The minimum order amount for Charging delivery is AED.120.00
WattMan won’t call unless he’s having difficulty finding your car or making the delivery. Remember, you can get live updates of your order’s status via the app. (We recommend setting your phone to allow the WATT app to display notifications.)
Tip: When requesting an order to be delivered between 10pm and 6am, you can allow out WattMan to call as it's deactivated by default during night time
If you want to make changes to a scheduled delivery, simply go to the “Order details”, scroll down to the bottom of the page and select “Reschedule/Cancel Order”
You can cancel your order in the app:
1. Go to the main menu on the application home screen.
2. Select "My Orders”.
3. Select "Upcoming".
4. Select the order you want to cancel.
Scroll down and select “Cancel Order”.
Note: Cancellation Charges Are Applied
You can check your order status in the app:
1. Go to the main menu on the application home screen.
2. Select “My Orders”.
When making an order:
1. Make sure you leave your cap opened.
2. Make sure that the location is accessible for our trucks.
2. Make sure that the location is accessible for our trucks.
Make sure you answer any incoming calls from the WattMan – they may need help locating your vehicle.
The most common reason for order cancellation is a payment failure. Please make sure your card is valid and that you have sufficient funds available or check with your bank for any issues with your payment card.
Contact our Customer Care Team (+9715 8887 WATT) to reschedule a missed delivery.
We can deliver to All EV Charging Ports Includes:
* Cars
* Motorcycles
* Boats
* Jet skis
We can Charge boats and other watercraft at Any selected Marinas.
